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Santa Rosa Memorial Hospital Wins “Consumer Choice” Award for Top Hospitals

Santa Rosa Memorial Hospital wins "Consumer Choice" award for top hospitals; latest honor marks the 16th year Memorial ranked as the public's preferred acute-care provider

Sonoma County residents and others who use local hospitals have honored Santa Rosa Memorial Hospital as a 2012-2013 Consumer Choice Award winner for the Santa Rosa-area market, according to results of consumer surveys announced by National Research Corporation in today's issue of the journal Modern Healthcare. Since it was established in 1996, the award has identified hospitals that healthcare consumers have chosen as having the highest quality and image in their markets.

This marks the 16th time out of 17 years in which the award has been given that National Research has conferred this distinction on Santa Rosa Memorial, which was among 297 hospitals honored in the country's top 300 markets. National Research surveyed more than 250,000 households representing more than 450,000 consumers between September 1, 2011, and August 31, 2012.

Surveys were conducted in the 48 contiguous states and the District of Columbia. In today's announcement by the National Research, Santa Rosa Memorial is listed in Modern Healthcare among such world-class providers as the Mayo Clinic, Stanford Hospital & Clinics, UCSF Medical Center, the Johns Hopkins Hospital and the Cleveland Clinic.

"Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality," said Susan L. Henricks, President and Chief Operating Officer of National Research, which is headquartered in Lincoln, Nebraska. "We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance."


According to National Research, Consumer Choice winners are determined by consumer perceptions on multiple quality and image ratings collected in the company's Healthcare Market Guide Ticker study. In categories including "best overall quality," "best doctors", "best nurses", and "best image and reputation", Santa Rosa Memorial consistently emerges as a preferred hospital among respondents.

"We're honored to continue to earn our patients' trust. Winning the Consumer Choice honor for 16 years demonstrates how committed our nurses, doctors and other medical professionals are to consistently giving the highest quality care with the best outcomes," said Todd Salnas, President of St. Joseph Health in Sonoma County, which owns and operates Santa Rosa Memorial. "With the increased expectations of quality that consumers and health care reform demand of us, it's affirming to receive this vote of confidence from the public."

To request local interviews or photos, please contact Santa Rosa Memorial Hospital spokeswoman Katy Hillenmeyer at 707-227-6828 or katy.hillenmeyer@stjoe.org.

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